Refund and Cancellation Policy

Last updated: 13 October 2026

1. Websites, apps, software and AI projects

• Payment schedule. Fees are paid in milestones listed in your proposal. An advance may be required before work starts.
• Cancelling before work starts. If you cancel before we begin, we refund the advance in full, less any non-recoverable payment-provider charges.
• Cancelling during the project. You pay for milestones completed and work in progress up to the date of cancellation. We refund any prepaid amount for milestones that we have not started, and we hand over the work completed and paid for.
• If we do not deliver what we agreed. If we fail to deliver the agreed scope and cannot fix it within a reasonable time after you tell us in writing, we will refund the fees paid for the undelivered part.
• Changes in scope. Changes outside the agreed scope are quoted and approved by you before we begin them.
• After delivery. Completed and accepted work is not refundable. During the warranty period stated in your agreement, we fix defects at no extra charge.

2. Digital marketing retainers

Marketing services have no lock-in. You can stop at any time with 30 days' written notice and pay for work delivered until then. Money paid directly to advertising platforms such as Google or Meta is spent by those platforms and cannot be refunded by us.

3. 1-on-1 AI coaching sessions

• Rescheduling. You can move a session free of charge if you tell us at least 24 hours before it starts.
• Cancelling. If you cancel at least 24 hours before the session, we refund the fee in full or hold it as credit, as you prefer.
• Late cancellation or no-show. The session fee is not refunded, but we will consider genuine emergencies fairly.
• If we cancel or a technical problem on our side stops the session. We reschedule at no cost or refund you in full.
• If the session did not help. Tell us within 48 hours. We will review it in good faith and may offer a free follow-up or a refund.

4. Job-ready training programs

• The fee, schedule and enrolment terms of each program are shared with you before you pay.
• Before the first session: a full refund, less non-recoverable payment-provider charges.
• After the program has started: fees are not refunded, but where seats are available you may move once to a later batch if you tell us in writing. If we cancel a batch, you may choose a refund or a seat in the next batch.
• We do not guarantee a job. Placement support, such as resume review and interview practice, is included only as described in the program details.

5. How to ask for a refund

Email enquiries@blackjokeralien.com with your name, the service, the date and payment details. We aim to reply within 3 business days. Approved refunds are returned to the original payment method within 7 to 10 business days, although banks may take longer. Currency conversion differences and bank charges outside our control may reduce the amount you receive.

6. Your legal rights

This policy does not remove any rights you have under the consumer laws of your own country.

BlackJoker Alien Technologies
Kanchanjanga Market, Noida Sec-53, Uttar Pradesh, India 201301
Email: enquiries@blackjokeralien.com
Phone and WhatsApp: +91 7011324475
Monday to Saturday, 9:00 AM to 7:00 PM IST